General FAQS

Payment Questions
Pricing Questions
Product Order Questions

Payment Questions
1. Q: What is your remittance address?
U.S.:
Hubert Company, P.O. Box 631642, Cincinnati, OH 45263-1642
Canada:
Hubert Company, PO Box 3552 Station A, Toronto, Ontario M5W 3G4

2. Q: How much tax will I pay?
A: Residents of AZ, CA, CO, CT, FL, GA, IL, IN, KY, MA, MD, ME, MI, MN, MO, NC, NJ, NV,NY, OH, PA, RI, SC, TN, TX, VA, VT, WA & WI will be taxed at their local state, county, and district rates. Tax-exempt customers must have their tax-exempt certificate on file at Hubert before placing orders. Certificates may be faxed to 1-800-527-0128.

3. Q: What are my payment options?
A: Currently, we accept credit card (MasterCard, Visa, and American Express) payments via the Internet and orders against billing accounts.

To establish a billing account, call 1-866-482-4357 in the U.S. or 1-888-835-7929 in Canada and ask to be set up with RAPID CREDIT, or complete the on-line credit application (accessible from the shopping cart). We will need your telephone number and will run a check with our service bureau. Your order will be processed as soon as you have been approved. Often, this process can be completed within minutes. Invoices will be sent for all on account orders.

For all other available payment options, please call 1-866-482-4357 in the U.S. or 1-888-835-7929 in Canada.

 

Pricing Questions

1. Q: Are all prices accurate?
A: We carefully check pricing and product specifications, but occasionally errors can occur, so we reserve the right to change both without notice.

2. Q: How do I change the pricing currency?
A: The drop down box in the top left corner on the Home page reflects the country and active currency setting. All pricing on the site is expressed in this currency. To change the currency, select the country that matches the desired currency.

Product Orders Questions

1. Q: Can I get another color, size, etc., than listed?
A: We do accept special orders when available through the vendor. Call 1-866-482-4357 in the U.S. or 1-888-835-7929 in Canada to ask about special orders. Minimum quantities may be required for special orders.

2. Q: Can Hubert send me a sample?
A: Depending on availability, we'll be more than happy to send you a sample. Call 1-866-482-4357 in the U.S. or 1-888-835-7929 in Canada to check availability.

3. Q: How are Products and Product Specifications listed?
Unless otherwise specified, product dimensions are expressed in U.S. measurements (inches, feet, lbs., etc.). Metric conversion is available upon request by calling 1-866-482-4357 in the U.S. or 1-888-835-7929 in Canada. Photography techniques can sometimes affect the apparent size of an item, so please be careful to check the written product specifications for true size.

4. Q: How do I use the on-line Hubert Source Book?
There are three ways to search for products in our on-line Source Book:

  • Keyword Searches and Stock Number Searches: This displays matches based on all forms of the word and the stock number you key.
  • Catalog Page Number Searches: If you already know the current Source Book page number, key the number into the catalog page number field and click the arrow.

5. Q: How do I use the Quick Order Form?
Key the item numbers and quantities to be purchased. When all products to be ordered have been selected, press Enter or click on the Add To Shopping Cart button. The items will be added to your shopping cart. You may choose to view the shopping cart, place the order (check out), or continue shopping.

NOTE: The system will tell you if a stock number you entered does not match our inventory. Please verify the stock number and re-enter it. Contact customer service, 1-866-482-4357 in the U.S. or 1-888-835-7929 in Canada, if you have any questions.

NOTE: An interim page will be displayed if there is insufficient inventory for the items and quantities you have selected. After correcting the order or noting any order changes, press the Add to Shopping Cart button once again.

6. Q: How do I view Hubert products on-line?
When using hubert.com:

  • For questions about how to use the site, products, or your account, call 1-866-HUB-HELP (1-866-482-4357) between 7 a.m. and 8 p.m. ET, Monday – Friday and 9 a.m. – 3 p.m., Saturday.
  • To send an email to a Hubert representative, click on the Contact Us tab in the footer of the screen. Next, click on the email address belonging to the Hubert Department you wish to reach.

5. Q: What are the advantages of being a registered user?
When making your first online purchase, you will be asked to register. This one-time registration will make all your future purchasing faster and easier:

Your customer number will automatically appear on Order Status screens. Simply enter the order number-- there is nothing else to key.

You have access to your personal Web purchase history, allowing you to quickly locate previously ordered stock numbers, check past purchase totals or order frequency.
Your shopping cart defaults to the last used "Bill To" and "Ship To" addresses, yet it's flexible enough to change quickly.

Shopping Cart Questions

1. Q: How do I check out?
If you have changed quantities in, or deleted any items from, your shopping cart, click the Recalculate button. To check out, click on Pay With Credit Card or Order on Account. Key your information into the Customer Information screen. Required fields are marked with an asterisk (*). Click on the Go To Step 2 button. Key your information into the Billing/Shipping Information screen. Required fields are marked with an asterisk (*).
Click on the Place Order & Go To Step 3 button. An order confirmation number will be displayed. This is the number you will need to enter if you later choose to check the status of your order.

2. Q: Is there a minimum order?
No. Every order -- whether it's $50 or $500 -- is as important to us as it is to you. However, a Small Order fee of $5 will be added to all orders under $50.

3. Q: How do I check my shopping cart?
The content of your shopping cart can be viewed at any time by clicking the Shopping Cart icon at the top of our site pages.

There are a number of options inside the shopping cart:

  • Change order quantities (be sure to press Recalculate)
  • Delete items from your order, or cancel the entire order
  • Fill out a credit application
  • Access the Quick Order Form
  • Enter offer codes to receive special discounts

When you are ready to check out, click on Pay With Credit Card or Order on Account.


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