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Quick Reference Guide
General Information
Returns
Damaged shipments
Frequently Asked Payment Questions
Frequently Asked Product Questions
Frequently Asked Pricing Questions
Frequently Asked Ordering Questions
PRODUCT SPECIFICATIONS
All dimensions are in U.S. measurements (inches, feet, lbs, etc.), unless otherwise specified. Products lacking a weight specification weigh less than 5 lbs. Photography techniques can sometimes affect the appearance of an item, so please be careful to check the written product specifications for true size and color.Ordering a large quantity? Have a special request? Call 1-866-482-4357 in the US or 1-888-835-7929 in Canada for a customized quote. All prices are in U.S. currency.
TAX
If your order is shipping to AZ, CA, CO, CT, FL, GA, IL, IN, KY, MA, MD, ME, MI, MN, MO, NC, NJ, NV, NY, OH, PA, RI, SC, TN, TX, VA, VT, WA, WI, please add sales tax to your total. If your order is shipping to Canada, please add your applicable sales tax(es) per your province to your total.SMALL ORDER CHARGE
At Hubert, there’s no such thing as a minimum order. However, we do charge an additional $5.00 for orders under $50.00 (excluding shipping charges and sales tax; applicable in the US only).Canadian orders do not have a Small Order Fee but Freight will be assessed at 13% of the Merchandise total or a minimum fee of $15.00
RETURN POLICY PROCEDURE
If you need to return an item, we ask that you call our Customer Service Department TOLL FREE 1-866-482-4357 in the U.S. or 1-888-835-7929 in Canada for a Return Authorization Number. This number will help speed the return process and make sure your account is credited properly. We also ask that you complete the return information section on the back of your packing list and return it with your shipment.All returns may be subject to a restocking fee. Sorry, we cannot accept returns of special order, custom merchandise or assembled lockers.
Our Return address is:
For US originated shipments:
Hubert Company9555 Dry Fork Road
Harrison, OH 45030-1994
For Canadian originated shipments
Hubert CompanyC/O Canadaplus.com
6220 Westar Drive
LaSalle, ON
N9J 0B5
PRODUCT AND SERVICE SUGGESTIONS
Our Customer Service Representatives are trained to help you select the right product to fit your needs. They are also happy to suggest complementary products and supplies that you may have overlooked.NEW/REMODELED FACILITY PACKAGES
We know how difficult it can be to manage a remodel or new facility. That’s why we offer merchandising and supply packages to provide you with everything you’ll need for opening day. Available services include:Call 1-866-482-4357 in the US or 1-888-835-7929 in Canada for more information on this service.
INTERNATIONAL SHIPMENTS
While we prefer to work with our own freight forwarders, Hubert’s Account Service Department will gladly work with your United States export freight forwarder. (Please provide forwarder’s name, address, and phone number with your order.) To help avoid delay, please be aware that you are responsible for all customs duties and fees in addition to freight.Shipments going to Canada are typically shipped through our own customs broker. You will not incur any custom duties or fees at the border. We make delivery easy and seamless. Freight will be assessed at 13% of the Merchandise total or a minimum fee of $15.00 for small package orders no matter where in Canada you are. For truck ship orders or large items (those with a truck icon), a freight fee is charged. We recommend getting a quote for these items. To get a freight quote please add a comment requesting this on your order or call us at 1-888-835-7929. On weekdays you will receive your quotation in 24 hours or less.
INSIDE DELIVERY
Carriers do not ordinarily provide inside delivery, so you’ll need to unload your shipment from the carrier’s tailgate. If you need inside delivery, or have other special delivery needs, please discuss them with your Account Service Representative when you place your order.DELAYED SHIPPING PROGRAM
Do you know what you want to order, but aren’t sure how you’ll store it until you need it? Hubert can help! Take advantage of our Delayed Shipping Program. It’s easy:DAMAGED SHIPMENT
Hubert is committed to making sure your order arrives in perfect condition. Orders are inspected when they are packed, and all are in good condition when they leave our Distribution Center. However, accidents occasionally occur during shipping. If you see any damage when your order arrives, follow these steps:Don’t accept the shipment until the delivery person notes the damage on the freight bill. DO NOT UNPACK the shipment.
Immediately call the carrier and request an inspection, which is required before you file a damage claim.
If you do not notice damage until after you’ve unpacked your order, save all boxes and packing material and call the carrier immediately.
While we cannot accept any responsibility for damages that occur during shipping, we do want to see any damaged shipment issues resolved to your satisfaction. Please contact our Account Service Department if you need help filing a claim with the carrier.
CALL 1-866-482-4357 IN THE US OR 1-888-835-7929 in CANADA. . DAMAGE MUST BE REPORTED WITHIN 15 DAYS OF RECEIPT TO BE VALID.
FREQUENTLY ASKED QUESTIONS
PAYMENT QUESTIONS
What is your remittance address?
U.S.: Hubert Company LLC , 25401 Network Place, Chicago, IL 60673-1254
Canada: Hubert Company, PO Box 3552 Station A, Toronto, Ontario M5W 3G4
Will I Pay Sales Tax?
Residents of AZ, CA, CO, CT, FL, GA, IL, IN, KY, MA, MD, ME, MI, MN, MO, NC, NJ, NV,NY, OH, PA, RI, SC, TN, TX, VA, VT, WA & WI will be taxed at their local state, county, and district rates.
Tax-exempt customers must have their tax-exempt certificate on file at Hubert before placing orders. Certificates may be faxed to 1-800-527-0128. What are my payment options? We accept MasterCard, Visa, American Express payments and Hubert Billing Accounts
To establish a billing account, call 1-866-482-4357 in the U.S. or 1-888-835-7929 in Canada and ask to be set up with RAPID CREDIT, or complete the on-line credit application. You will be notified and your order will be processed as soon as your account has been approved. Often, this process can be completed within minutes. Invoices will be sent for all orders shipped on a Hubert Billing Account.
For all other available payment options, please call 1-866-482-4357 in the U.S. or 1-888-835-7929 in Canada.
PRICING QUESTIONS
How can I see pricing in different currencies?
There is a currency selector in the upper right hand corner of our Home page. By using the drop down arrow, you can select country. Once you have selected the country, all pricing will be reflected in the appropriate currency.PRODUCT QUESTIONS
Can I get a product that is not shown on the website?
Our Special Order Services Department can help you find the right product to fit your needs. Special Order products are subject to minimum requirements and are non-refundable. Please contact one of our Special Order Representatives at:
800-543-7344 in U.S. or 888-835-7925 in Canada.
Can I get a sample?
Depending on availability, we'll be more than happy to send you a sample. Call 1-866-482-4357 in the U.S. or 1-888-835-7929 in Canada to check availability
How are Products and Product Specifications listed?
Unless otherwise stated, product dimensions are expressed in U.S. measurements (inches, feet, lbs., etc.). Metric conversions are available upon request by calling 1-866-482-4357 in the U.S. or 1-888-835-7929 in Canada.Photography techniques can sometimes affect the perceived size of an item, so please be careful to check the written product specifications for accurate measurements.
How do I look for a product on Hubert’s website?
There are three ways to search for products on our website :
How do I use the Quick Order Form?
Enter the desired item numbers and quantities into the appropriate fields on the form. When all products to be ordered have been entered, you can use the Add To Cart button or your enter key to submit the items. The items will be added to your shopping cart. You may choose to view the shopping cart, place the order (check out), or continue shopping.
NOTE: We will let you know if a item number that you entered does not match our inventory. Please verify the stock number and re-enter it. Contact customer service, 1-866-482-4357 in the U.S. or 1-888-835-7929 in Canada, if you have any questions.
NOTE: An interim page will be displayed if there is insufficient inventory to fill your order. After reviewing your order and making any necessary changes, select the Add To Cart button once again.
How do I view Hubert products online?
For questions about how to use the site, our products, or your account, call 1-866-HUB-HELP (1-866-482-4357) between 7 a.m. and 8 p.m. ET, Monday - Friday and 9 a.m. - 3 p.m., Saturday.
What are the advantages of being a registered user?
When making your first online purchase, you will be asked to register. This one-time registration will make all your future purchasing faster and easier.
When checking the status of your order, your customer number will be prefilled saving you time.
You have access to your personal Web purchase history, allowing you to quickly locate previously ordered items, check past purchase totals or order frequency.
Placing your order is simplified because your shopping cart defaults to the last Shipping and Billing Addresses you used but you can use alternative addresses when you want to.
How do I place my order?
First, if you have changed quantities in, or deleted any items from, your shopping cart, click the Recalculate button. Then follow these easy steps:
You will receive an order confirmation number. Please retain this number for your records. This is the number you will need to check your order status and for any other communication regarding your order.
Is there a minimum order?
No. Every order -- whether it's $50 or $500 -- is as important to us as it is to you. However, in the U.S. a Small Order fee of $5 will be added to all orders under $50.
In Canada, we don’t have a Small Order Fee but Freight will be assessed at 13% of the Merchandise total or a minimum fee of $15.00
How do I check my shopping cart?
The contents of your shopping cart can be viewed at any time by clicking the Shopping Cart icon at the top of the pages on our website.
There are a number of options displayed with the Shopping Cart:
