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Shipping Methods, Shipping Costs, Time, FAQs, and Returns

PRICES & PRODUCT SPECIFICATIONS

Very rarely, we make a glaring error in our catalog pricing and product specifications. Under those unusual circumstances, we reserve the right to correct the mistake. Unless otherwise specified, all dimensions are in U.S. measurements (inches, feet, lbs, etc.). Products lacking a weight specification weigh less than 5 lbs. Photography techniques can sometimes affect the appearance of an item, so please be careful to check the written product specifications for true size and color.

Ordering a large quantity? Have a special request?
Call 1-866-482-4357 for a customized quote.
All prices are in U.S. currency.

TAX

If your order is shipping to AZ, CA, CO, CT, FL, GA, IL, IN, KY, MA, MD, ME, MI, MN, MO, NC, NJ, NV, NY, OH, PA, RI, SC, TN, TX, VA, VT, WA, WI, please add sales tax to your total.

SMALL ORDER CHARGE

At Hubert, there’s no such thing as a minimum order. However, to help offset the costs of processing small orders, we do charge an additional $5.00 for orders under $50.00 (excluding shipping charges and sales tax).

RETURN POLICY PROCEDURE

If you need to return an item, we ask that you call our Customer Service Department TOLL FREE (1-866-482-4357) in the U.S. and Canada for a Return Authorization Number. This number will help speed the return process and make sure your account is credited properly. We also ask that you complete the return information section on the back of your packing list and return it with your shipment.
All returns may be subject to a restocking fee. Sorry, we cannot accept returns of special order, custom merchandise or assembled lockers.

Return address is:

Hubert Company
9555 Dry Fork Road
Harrison, OH 45030-1994

Product & Service Suggestions
Our courteous Customer Service Representatives are trained to help you choose just the right product, whatever your needs. They are also happy
to suggest complementary products and supplies that you may have
overlooked. To help make sure you remember everything you’ll need, many products in this catalog are accompanied by referrals to other
products that can enhance your merchandising and operational efforts.
New/Remodeled Facility Packages
We know how trying it can be to manage a remodel or new facility.
That’s why we offer merchandising and supply packages to outfit you
with everything you’ll need for opening day. This service includes:

  • Tailor-made quotes
  • Quantity discounts
  • Custom invoicing
  • Planograms &
  • Renderings
  • On-site support
  • Training
  • Specialized packaging
  • Guarantee of satisfaction

Call 1-866-482-4357 for more information on this service.

DELAYED SHIPPING PROGRAM

Do you know what you want to order, but aren’t sure how you’ll store it until you need it? This often happens with products like Decorations and Packaging. Hubert can help! Take advantage of our Delayed Shipping Program. It’s easy:

  • You order everything you need at once
  • You decide when you want to receive your order
  • We store what you’ve ordered until you need it
  • You won’t be billed until your order ships

INTERNATIONAL SHIPMENTS

While we prefer to work with our own freight forwarders, Hubert’s Account Service Department will gladly work with your United States export freight forwarder. (Please provide forwarder’s name, address, and phone number with your order.) To help avoid delay, please be aware that you are responsible for all customs duties and fees in addition to freight.

SHIPPING & HANDLING

Like many other catalog companies, shipping and handling fees are not included in the listed price of our items (a few exceptions are noted). There are a few things we ask you to keep in mind:

We work hard to make sure we get your order to you safely and
quickly. This means items ordered together are not necessarily shipped together.
Occasionally, we underestimate the popularity of an item and it becomes temporarily backordered. When this happens, we charge shipping and handling fees at the time the item ships.
Parcel Post is available to U.S. Possessions and Territories. International Parcel Post is available to other countries.

Items with the logo ship by truck instead of small package
carrier because of their size or weight. We’re always happy to give
you a truck freight estimate for these items when you call us
at 1-866-482-4357.

In a hurry? We’ll ship your order by Next Day Air or Second Day Air.
Questions about shipping? Call our Customer Service Department
1-866-482-4357 for answers.

INSIDE DELIVERY

Carriers do not ordinarily provide inside delivery, so you’ll need to unload your shipment from the carrier’s tailgate. If you need inside delivery, or have other special delivery needs, please discuss them with your Account Service Representative when you place your order.

DAMAGED SHIPMENT

Hubert is committed to making sure your order gets to you in perfect
condition. Orders are inspected when they are packed, and all orders are in good condition when they leave our Distribution Center. However,
accidents occasionally occur during shipping. If you see any damage when your order arrives, follow these steps

    Don’t accept shipment until the delivery
    Person notes the damage on the freight bill.
    DO NOT UNPACK the shipment.
    Immediately call the carrier and request an inspection, which is required before you file a damage claim.

If you do not notice damage until after you’ve unpacked your order, save all boxes and packing material and call the carrier immediately.
While we cannot accept any responsibility for damages that occur during shipping, we do want to see any damaged shipment issues resolved to your satisfaction. Please contact our Account Service Department if you need help filing a claim with the carrier.

CALL 1-866-482-4357. DAMAGE MUST BE REPORTED WITHIN
15 DAYS OF RECEIPT TO BE VALID.

Shipping FAQS

1. Q: How do I check the status of my order?
A: Click the Order Status link, located in the footer of all web pages. Enter the order confirmation number and your customer number. NOTE: Entering an invalid order confirmation number will clear the form. Click on the Get Status button. In addition to your shipping and billing information and the list of items you ordered, you will also see an icon letting you know where your order is in the order process -- In Process, Picked, or Shipped.
If your Order Status shows Shipped, a shipped-on date and the carrier's tracking number will be displayed. To check the status of your shipped orders, click the Track Package(s) button; or click the link to the carrier's web site, then enter the tracking number. This direct link to the carrier eliminates the need for inquiry and follow-up phone calls.

2. Q: Is there a dollar amount at which I no longer pay for shipping?
A: We charge shipping on all orders, regardless of order size.

3. Q: What is the Dated Order Program?
A: Do you know what you want to order, but aren’t sure how you’ll store it until you need it? This often happens with Decorations and Packaging products.

Take advantage of our Dated Order program to:
Order everything you need
Specify on the order the date you want to receive the merchandise
Have Hubert store your items until you need them
Delay billing until your order ships
Dated Order Program fields are available at check out.

4. Q: What about Inside Delivery at my site?
A: Carriers do not ordinarily provide inside delivery, so you will need to unload your shipment from the carriers tailgate. To request inside delivery on your Web order, state Inside Delivery in the Shipping Instructions field at checkout.

5. Q: What about shipping & handling charges?
A: Shipping and handling fees are not included in our list prices. All shipping charges are based on weight of the shipment and destination. These costs are calculated when the shipment has been packed and is ready for release.

Please keep in mind:

We work hard to make sure we get your order to you safely and quickly. This means items ordered together are not necessarily shipped together.
COD orders will be assessed an additional per box carrier fee. (COD not accepted on web orders or Canadian orders.)
Occasionally, we underestimate the popularity of an item, and it becomes temporarily back ordered. When this happens, we charge our standard shipping and handling fees at the time the item ships.
Parcel Post is available to U.S. possessions and territories. International Parcel Post is available to other countries.
Items marked Truck Ship will be sent to you by truck instead of small package carrier because of their size or weight. Well be happy to give you a truck freight estimate for Truck Ship items when you call us at 1-866-482-4357 in the U.S. or 1-888-835-7929 in Canada.

6. Q: Are there Next Day & Second Day Deliveries?
A: We can ship your order via Next Day Air or Second Day Air. To request this delivery service on your order, indicate the type of service to be used in the Shipping Instructions field during checkout. Orders must be processed before 5 p.m. to ship same day priority service. Please call 1-888-835-7929 for priority shipments to Canada.

7. Q: Can my order be shipped the same day?
A: Our Call Center is open 7 a.m. 8 p.m. M-F, 9 a.m. 3 p.m. Sat ET. All in-stock orders will be processed within 24 hours. Truck shipments may take longer. Special deliveries may vary. (See Next Day and Second Day Deliveries, below.)

8. Q: How long will it take to receive my order?
A: All shipments are based on location. See our Shipping Map for more information.

9. Q: How soon will my order ship?
A: In-stock items ship within 24 hours of processing. Products requiring additional shipping time are marked as such on product pages on the Web and in the Hubert Source Book. Back orders ship automatically once stock is replenished. There is no need to phone Hubert or reorder the item. An email will be sent to you as soon as our stock has been replenished and your order is ready to ship.

10. Q: How are International Shipments handled?
A: While we prefer to work with our own freight forwarders, Huberts Customer Service Department will gladly work with your United States export freight forwarder. Please provide forwarders name, address, and phone number with your order. To help avoid delay, please be aware that you are responsible for all customs duties and fees in addition to freight.

Returns FAQS

1. Q: How do I return product?
A: If you’re not completely satisfied with an item you’ve ordered, we will issue a credit, full refund, or equal exchange. Call our customer service department at 1-866-482-4357 in the U.S. or 1-888-835-7929 in Canada to receive a Return Authorization Number.
This number will help speed the return process and make sure your account is properly credited. We also ask that you complete the return information section on the back of your packing list and return it with your shipment.

To return merchandise without a Return Authorization Number, please do the following:
Pre-pay the return shipping and handling charges.
Enclose a note listing your name, address, phone number, order number, and reason for return. The return address is:

Hubert Co., 9555 Dry Fork Road, Harrison, OH 45030-1994.

Returns may be subject to a restocking fee. Sorry, we cannot accept the return of special order or custom merchandise.

2. Q: Does Hubert have a guarantee?
A: Hubert guarantees your satisfaction 100% of the time!

If any product does not perform as warranted, Hubert will either:
Accept a return and refund the purchase price, or
Repair the product at no cost to the customer.
Manufacturer warranties are the sole responsibility of the manufacturer. There are no warranties that extend beyond the purchase agreement or the written terms at the time of sale.

Hubert may elect to repair or replace any products not under warranty without waiving any rights. Hubert disclaims any warranties, expressed or implied, including the warranty of merchantability and the warranty of fitness for a particular purpose. Liability for consequential damages arising from the negligence or other causes related to the design and use of the products is hereby excluded.

3. Q: What do I do if my order arrives damaged?
A: We are committed to making sure your order gets to you in perfect condition. Orders are inspected for damage when they are packed, and all orders are in good condition when they leave our Distribution Center. However, accidents occasionally occur during shipping. If you see any damage when your order arrives, follow these steps:
Do not accept the shipment until after the delivery person has noted the damage on the freight bill. Do not unpack the shipment. Immediately call the carrier and request an inspection, which is required before you file the damage claim. If you do not notice the damage until after you have unpacked the order, save all boxes and packing material and immediately call Hubert at 1-866-482-4357 in the U.S. or 1-888-835-7929 in Canada.

While we cannot accept responsibility for damages that occur during shipping, we do want to see damaged shipment issues resolved to your satisfaction. Contact your customer service representative, 1-866-482-4357 in the U.S. or 1-888-835-7929 in Canada, if you need help filing a claim with the carrier. In many instances, we will arrange to have your return processed while "cross shipping" a replacement to you.


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