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Shipping Methods, Costs, Time, Returns and other FAQ’S

Domestic and International shipping
Frequently Asked Shipping Questions
Damaged Shipments
Return Policy
Frequently Asked Product Return Questions

SHIPPING METHODS

Hubert ships most products via small package carrier. Items that must ship by common carrier
because of their size or weight are noted with the Truck Ship icon .

INTERNATIONAL SHIPMENTS

While we prefer to work with our own freight forwarders, Hubert’s Account Service Department will gladly work with your United States export freight
forwarder. (Please provide forwarder’s name, address, and phone number with your order.) To help avoid delay, please be aware that you are responsible for all customs duties and fees in addition to freight.

Shipments going to Canada are typically shipped through our own customs broker. You will not incur any custom duties or fees at the border. We make delivery easy and seamless. Freight will be assessed at 13% of the Merchandise total or a minimum fee of $15.00 for small package orders no matter where in Canada you are.  For truck ship orders or large items (those with a truck icon), a freight fee is charged.  We recommend getting a quote for these items. To get a freight quote please add a comment requesting this on your order or call us at 1-888-835-7929.  On weekdays you will receive your quotation in 24 hours or less. 

INSIDE DELIVERY

Carriers do not ordinarily provide inside delivery, so you’ll need to unload your shipment from the carrier’s tailgate. If you need inside delivery, or have other special delivery needs, please discuss them with your Account Service Representative when you place your order.

DELAYED SHIPPING PROGRAM

Do you know what you want to order, but aren’t sure how you’ll store it until you need it? Hubert can help! Take advantage of our Delayed Shipping Program. It’s easy:
  • You order everything you need at one time
  • You decide when you want to receive your order
  • We store everything you’ve ordered until you need it
  • You won’t be billed until your order ships

    • DAMAGED SHIPMENT

    Hubert is committed to making sure your order arrives in perfect condition. Orders are inspected when they are packed, and all are in good condition when they leave our Distribution Center. However, accidents occasionally occur during shipping. If you see any damage when your order arrives, follow these steps:

    Don’t accept the shipment until the delivery person notes the damage on the freight bill. DO NOT UNPACK the shipment.
    Immediately call the carrier and request an inspection, which is required before you file a damage claim.
    If you do not notice damage until after you’ve unpacked your order, save all boxes and packing material and call the carrier immediately.
    While we cannot accept any responsibility for damages that occur during shipping, we do want to see any damaged shipment issues resolved to your satisfaction. Please contact our Account Service Department if you need help filing a claim with the carrier.

    CALL 1-866-482-4357 IN THE US OR 1-888-835-7929 in CANADA. . DAMAGE MUST BE REPORTED WITHIN 15 DAYS OF RECEIPT TO BE VALID.

    RETURN POLICY PROCEDURE

    If you need to return an item, we ask that you call our Customer Service Department TOLL FREE 1-866-482-4357 in the U.S. or 1-888-835-7929 in Canada for a Return Authorization Number. This number will help speed the return process and make sure your account is credited properly. We also ask that you complete the return information section on the back of your packing list and return it with your shipment.
    All returns may be subject to a restocking fee. Sorry, we cannot accept returns of special order, custom merchandise or assembled lockers.

    Our Return address is:

    For US originated shipments:

    Hubert Company
    9555 Dry Fork Road
    Harrison, OH 45030-1994

    For Canadian originated shipments

    Hubert Company
    C/O Canadaplus.com
    6220 Westar Drive
    LaSalle, ON
    N9J 0B5

    SHIPPING FAQS

    How do I check the status of my order?

    Click the Order Status link, located in the blue bar near the top of the page. Enter the order confirmation number and your customer number. NOTE: Entering an invalid order confirmation number will clear the form. Click on the Get Status button. In addition to your shipping and billing information and the list of items you ordered, you will also see an icon letting you know where your order is in the order process -- In Process, Picked, or Shipped. If your Order Status shows Shipped, a shipped-on date and the carrier's tracking number will be displayed. To check the status of your shipped orders, click the Track Package(s) button; or click the link to the carrier's web site, then enter the tracking number. This direct link to the carrier eliminates the need for inquiry and follow-up phone calls.

    Is there a dollar amount at which I no longer pay for shipping?

    We charge shipping on all orders, regardless of order size.

    What is the Dated Order Program?


    Do you know what you want to order, but aren’t sure how you’ll store it until you need it?

    Take advantage of our Dated Order program to:
    Order everything you need
    Specify on the order the date you want to receive the merchandise
    Have Hubert store your items until you need them
    Delay billing until your order ships
    Dated Order Program fields are available at check out.

    What about Inside Delivery at my site?

    Carriers do not ordinarily provide inside delivery, so you will need to unload your shipment from the carriers tailgate. To request inside delivery on your Web order, state Inside Delivery in the Shipping Instructions field at checkout.

    What about shipping & handling charges?


    Shipping and handling fees are not included in our list prices. In the US all shipping charges are based on weight of the shipment and destination. These costs are calculated when the shipment has been packed and is ready for release.

    For Canadian orders, freight is accessed 13% of merchandise with a minimum freight charge of $15. For direct and truck ship items (with the truck icon) freight is calculated based on weight, size and destination.

    Are there Next Day & Second Day Deliveries?


    We can ship your order via Next Day Air or Second Day Air. To request this delivery service on your order, indicate the type of service to be used in the Shipping Instructions field during checkout. Orders must be processed before 5 p.m. to ship same day priority service.
    Please call 1-888-835-7929 for priority shipments to Canada.

    Can my order be shipped the same day?

    98% of all orders for in stock items ship within 24 hours. 60% of our orders ship the same day they are ordered. We can not however, guarantee same day shipping. Our Special deliveries may vary. (See Next Day and Second Day Deliveries, below.)

    How soon will my order ship?

    In-stock items ship within 24 hours of processing. Products requiring additional shipping time are marked as such on product pages on the Web and in the Hubert Source Book. Back orders ship automatically once stock is replenished. There is no need to phone Hubert or reorder the item. An email will be sent to you as soon as our stock has been replenished and your order is ready to ship.

    How are International Shipments handled?

    While we prefer to work with our own freight forwarders, Hubert’s Customer Service Department will gladly work with your United States export freight forwarder. Please provide forwarders name, address, and phone number with your order. To help avoid delay, please be aware that you are responsible for all customs duties and fees in addition to freight. Shipments going to Canada are typically shipped through our own customs broker. You will not incur any custom duties or fees at the border. We make delivery easy and seamless.

    RETURNS FAQS

    How do I return product?

    If you’re not completely satisfied with an item you’ve ordered, we will issue a credit, full refund, or equal exchange. Call our customer service department at 1-866-482-4357 in the U.S. or 1-888-835-7929 in Canada to receive a Return Authorization Number. This number will help speed the return process and make sure your account is properly credited. We also ask that you complete the return information section on the back of your packing list and return it with your shipment.

    For US originated shipments:

    Hubert Company 9555 Dry Fork Road, Harrison, OH 45030-1994.

    For Canadian originated shipments:

    Hubert Company C/O Canadaplus.com 6220 Westar Drive LaSalle, ON N9J 0B5
    Returns may be subject to a restocking fee. Sorry, we cannot accept the return of special order or custom merchandise.

    Does Hubert have a guarantee?

    Hubert guarantees your satisfaction 100% of the time!

    If any product does not perform as warranted, Hubert will either:
    Accept a return and refund the purchase price, or Repair the product at no cost to the customer. Manufacturer warranties are the sole responsibility of the manufacturer. There are no warranties that extend beyond the purchase agreement or the written terms at the time of sale.

    Hubert may elect to repair or replace any products not under warranty without waiving any rights. Hubert disclaims any warranties, expressed or implied, including the warranty of merchantability and the warranty of fitness for a particular purpose. Liability for consequential damages arising from the negligence or other causes related to the design and use of the products is hereby excluded.

    What do I do if my order arrives damaged?

    We are committed to making sure your order gets to you in perfect condition. All orders are in good condition when they leave our Distribution Center. However, accidents occasionally occur during shipping. If you see any damage when your order arrives, follow these steps:
    Do not accept the shipment until after the delivery person has noted the damage on the freight bill. Do not unpack the shipment. Immediately call the carrier and request an inspection, which is required before you file the damage claim. If you do not notice the damage until after you have unpacked the order, save all boxes and packing material and immediately call Hubert at 1-866-482-4357 in the U.S. or 1-888-835-7929 in Canada.

    While we cannot accept responsibility for damages that occur during shipping, we do want to see damaged shipment issues resolved to your satisfaction. Contact your customer service representative, 1-866-482-4357 in the U.S. or 1-888-835-7929 in Canada, if you need help filing a claim with the carrier.