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A: 

1. Click the Order Status link, located on all screens. Enter the order confirmation number and your customer number. NOTE: Entering an invalid order confirmation number will clear the form.
2. Click on the Get Status button. In addition to your shipping and billing information and the list of items you ordered, you will also see an icon letting you know where your order is in the order process -- In Process, Picked, or Shipped.

If your Order Status shows Shipped, a shipped-on date and the carrier's tracking number will be displayed. To check the status of your shipped orders, click the Track Package(s) button; or click the link to the carrier's web site, then enter the tracking number. This direct link to the carrier eliminates the need for inquiry and follow-up phone calls.

A: We charge shipping on all orders, regardless of order size.

A: Do you know what you want to order, but aren’t sure how you’ll store it until you need it? This often happens with Decorations and Packaging products.

Take advantage of our Dated Order program to:

• Order everything you need
• Specify on the order the date you want to receive the merchandise
• Have Hubert store your items until you need them
• Delay billing until your order ships

Dated Order Program fields are available at check out.

A: Carriers do not ordinarily provide inside delivery, so you will need to unload your shipment from the carrier’s tailgate. To request inside delivery on your Web order, state “Inside Delivery” in the Shipping Instructions field at checkout.

A: Shipping and handling fees are not included in our list prices. All shipping charges are based on weight of the shipment and destination. These costs are calculated when the shipment has been packed and is ready for release.

Please keep in mind:

• We work hard to make sure we get your order to you safely and quickly. This means items ordered together are not necessarily shipped together.
• COD orders will be assessed an additional per box carrier fee. (COD not accepted on web orders or Canadian orders.)
• Occasionally, we underestimate the popularity of an item, and it becomes temporarily back ordered. When this happens, we charge our standard shipping and handling fees at the time the item ships.
• Parcel Post is available to U.S. possessions and territories. International Parcel Post is available to other countries.
• Items marked “Truck Ship” will be sent to you by truck instead of small package carrier because of their size or weight. We’ll be happy to give you a truck freight estimate for Truck Ship items when you call us at 1-866-482-4357 in the U.S. or 1-888-835-7929 in Canada.

A: We can ship your order via Next Day Air or Second Day Air. To request this delivery service on your order, indicate the type of service to be used in the Shipping Instructions field during checkout. Orders must be processed before 5 p.m. to ship same day priority service. Please call 1-888-835-7929 for priority shipments to Canada.

A: Our Call Center is open 7 a.m. – 8 p.m. M-F, 9 a.m. – 3 p.m. Sat ET. All in-stock orders will be processed within 24 hours. Truck shipments may take longer. Special deliveries may vary. (See Next Day and Second Day Deliveries, below.)

A: All shipments are based on location. See our Shipping Map for more information.

A: In-stock items ship within 24 hours of processing. Products requiring additional shipping time are marked as such on product pages on the Web and in the Hubert Source Book.

Back orders ship automatically once stock is replenished. There is no need to phone Hubert or reorder the item. An email will be sent to you as soon as our stock has been replenished and your order is ready to ship.

A: While we prefer to work with our own freight forwarders, Hubert’s Customer Service Department will gladly work with your United States export freight forwarder. Please provide forwarder’s name, address, and phone number with your order. To help avoid delay, please be aware that you are responsible for all customs duties and fees in addition to freight.