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A: If you’re not completely satisfied with an item you’ve ordered, we will issue a credit, full refund, or equal exchange. Call our customer service department at 1-866-482-4357 in the U.S. or 1-888-835-7929 in Canada to receive a Return Authorization Number.

This number will help speed the return process and make sure your account is properly credited. We also ask that you complete the return information section on the back of your packing list and return it with your shipment.

To return merchandise without a Return Authorization Number, please do the following:

1. Pre-pay the return shipping and handling charges.
2. Enclose a note listing your name, address, phone number, order number, and reason for return.

The return address is: Hubert Co., 9555 Dry Fork Road, Harrison, OH 45030-1994.

Returns may be subject to a restocking fee. Sorry, we cannot accept the return of special order or custom merchandise.

A: Hubert guarantees your satisfaction – 100% of the time!

If any product does not perform as warranted, Hubert will either:

• Accept a return and refund the purchase price, or
• Repair the product at no cost to the customer.

Manufacturer warranties are the sole responsibility of the manufacturer. There are no warranties that extend beyond the purchase agreement or the written terms at the time of sale.

Hubert may elect to repair or replace any products not under warranty without waiving any rights. Hubert disclaims any warranties, expressed or implied, including the warranty of merchantability and the warranty of fitness for a particular purpose. Liability for consequential damages arising from the negligence or other causes related to the design and use of the products is hereby excluded.

A: We are committed to making sure your order gets to you in perfect condition. Orders are inspected for damage when they are packed, and all orders are in good condition when they leave our Distribution Center. However, accidents occasionally occur during shipping. If you see any damage when your order arrives, follow these steps:

• Do not accept the shipment until after the delivery person has noted the damage on the freight bill
• Do not unpack the shipment
• Immediately call the carrier and request an inspection, which is required before you file the damage claim

If you do not notice the damage until after you have unpacked the order, save all boxes and packing material and immediately call Hubert at 1-866-482-4357 in the U.S. or 1-888-835-7929 in Canada.

While we cannot accept responsibility for damages that occur during shipping, we do want to see damaged shipment issues resolved to your satisfaction. Contact your customer service representative, 1-866-482-4357 in the U.S. or 1-888-835-7929 in Canada, if you need help filing a claim with the carrier. In many instances, we will arrange to have your return processed while "cross shipping" a replacement to you.