Feedback?

We care a lot about your experience on our website. Please tell us how we can improve.

If you want an immediate response, chat with us now

FREQUENTLY ASKED QUESTIONS

PRODUCT SPECIFICATIONS

All dimensions are in imperial measurements (inches, feet, lbs, etc.), unless otherwise specified. Products without a weight specification weigh less than 5 lbs. Photography techniques may sometimes affect the appearance of an item. Please be careful to check the written product specifications for true size and colour. Specifications sheets are also listed on our website for certain products via a blue link, below additional resources which is located beside the product specifications. Adobe software is required to be able to open the specification sheets.

Ordering a large quantity? Have a special request? Call Call 1-877-276-7773 in the US or 1-888-835-7929 in Canada or e-mail customerservice@hubert.com for a customized quote


TAX

If your order is shipping to AZ, CA, CO, CT, FL, GA, IL, IN, KY, MA, MD, ME, MI, MN, MO, NC, NJ, NV, NY, OH, PA, RI, SC, TN, TX, VA, VT, WA, WI, please add sales tax to your total. If your order is shipping to Canada, please add your applicable sales tax(es) per your province to your total.


NO MINIMUM ORDER SIZE

At Hubert, there is no minimum order. We do have a minimum freight fee of $15.00

  • Central and Western Canada and Quebec – minimum $15 freight.
  • NS, NB, PEI and NFDL – minimum $18 freight.

RETURN POLICY PROCEDURE

If you need to return an item, we ask that you call our Customer Service Department TOLL FREE 1-877-276-7773 for a Return Authorization Number. This number will help to speed up the return process and ensure your account is credited properly. We also ask that you complete the return information section on the back of your packing list and return it with your shipment.

All returns may be subject to a restocking fee. We cannot accept returns for special order items, custom merchandise or assembled merchandise.

Our Return address is:

Hubert Company
9555 Dry Fork Rd
Harrison, OH 45030


PRODUCT AND SERVICE SUGGESTIONS

Our Customer Service Representatives are trained to help you select the right product to fit your needs. They are also happy to suggest complementary products and supplies that you may have overlooked.


NEW/REMODELED FACILITY PACKAGES

We know how difficult it can be to manage a remodel or a new facility. That is why we offer merchandising and supply packages to provide you with everything you will need for opening day. Available services include:

  • Tailor-made quotes
  • Quantity discounts
  • Custom invoicing
  • Planograms
  • On-site support
  • Training
  • Custom packaging
  • Guarantee of satisfaction

Call 1-877-276-7773 in the US or 1-888-835-7929 in Canada or e-mail sales@hubert.com for more information on this service.


INTERNATIONAL SHIPMENTS

We make delivery easy and seamless. We stock over 30,000 products and ship 97% of our orders for these items within 24 hours. Shipping rates from our warehouse are based on delivery zone.

While we prefer to work with our own freight forwarders, Hubert's Account Service Department will gladly work with your United States export freight forwarder. (Please provide forwarder's name, address, and phone number with your order.) To help avoid delay, please be aware that you are responsible for all customs duties and fees in addition to freight.

Items that must ship by truck because of their size or weight are noted with the Truck Ship icon For these deliveries freight will be quoted. Direct ship items (shipping direct from vendor warehouses) may also vary in freight charges. We recommend getting a quote for these items. To get a freight quote please add a comment requesting this on your order or call us at 1-877-276-7773 in the US or 1-888-835-7929 in Canada or email at customerservice@hubert.com. On weekdays you will receive your quotation in 24 hours or less.

Shipments going to Canada are typically shipped through our own customs broker. You will not incur any custom duties or fees at the border. We make delivery easy and seamless. Freight will be assessed at 13% of the Merchandise total or a minimum fee of $15.00 for small package orders no matter where in Canada you are. For truck ship orders or large items (those with a truck icon), a freight fee is charged. We recommend getting a quote for these items. To get a freight quote please add a comment requesting this on your order or call us at 1-888-835-7929. On weekdays you will receive your quotation in 24 hours or less.


INSIDE DELIVERY

Carriers do not ordinarily provide inside delivery, therefore, you will need to unload your shipment from the carrier’s tailgate. If you need inside delivery or have other special delivery needs, please discuss them with your Account Service Representative at 1-888-752-3039 or customerservice@hubert.com when you place your order.


DELAYED SHIPPING PROGRAM

Do you know what you want to order but are not sure how you will store it until you need it? Hubert can help! Take advantage of our Delayed Shipping Program. It’s easy:

  • You order everything you need at one time
  • You decide when you want to receive your order
  • We store everything you’ve ordered until you need it
  • You will not be billed until your order ships

DAMAGED SHIPMENT

Hubert is committed to making sure your order arrives in perfect condition. Orders are inspected when they are packed to ensure that they are in good condition when they leave our Distribution Center. However, accidents occasionally occur during shipping. If you see any damage when your order arrives, follow these steps:

Do not accept the shipment until the delivery person notes the damage on the freight bill. DO NOT UNPACK the shipment. Immediately call Hubert at 1-877-276-7773 to help proceed with correcting the shipment.

If you do not notice damage until after you have unpacked your order, save all boxes and packing material and call Hubert immediately to arrange accordingly. While we cannot accept any responsibility for damages that occur during shipping, we do want to see any damaged shipment issues resolved to your satisfaction. Please contact our Account Service Department at 1-877-276-7773 to help correct the shipment. .

CALL 1-877-276-7773. DAMAGE MUST BE REPORTED WITHIN 15 DAYS OF RECEIPT TO BE VALID.

PAYMENT QUESTIONS

What is your remittance address?

US: Hubert Company LLC , 25401 Network Place, Chicago, IL 60673-1254

Canada: Hubert Company, PO Box 3552 Station A, Toronto, Ontario M5W 3G4 Canada


Will I Pay Sales Tax?

Residents of AZ, CA, CO, CT, FL, GA, IL, IN, KY, MA, MD, ME, MI, MN, MO, NC, NJ, NV,NY, OH, PA, RI, SC, TN, TX, VA, VT, WA & WI will be taxed at their local state, county, and district rates.

Tax-exempt customers must have their tax-exempt certificate on file at Hubert before placing orders. Certificates may be faxed to 1-800-527-0128. What are my payment options? We accept MasterCard, Visa, American Express payments and Hubert Billing Accounts

To establish a billing account, call 1-877-276-7773 in the U.S. or 1-888-835-7929 in Canada and ask to be set up with RAPID CREDIT, or complete the on-line credit application. You will be notified and your order will be processed as soon as your account has been approved. Often, this process can be completed within minutes. Invoices will be sent for all orders shipped on a Hubert Billing Account.

For all other available payment options, please call 1-877-276-7773 in the U.S. or 1-888-835-7929 in Canada.


What are my payment options?

We accept MasterCard, Visa, American Express payments and Hubert Billing Accounts

To establish a billing account, call 1-877-276-7773 in the U.S. or 1-888-835-7929 in Canada and ask to be set up with RAPID CREDIT, or complete the on-line credit application. You will be notified and your order will be processed as soon as your account has been approved. Often, this process can be completed within minutes. Invoices will be sent for all orders shipped on a Hubert Billing Account.

For all other available payment options, please call 1-877-276-7773 in the U.S. or 1-888-835-7929 in Canada.

PRODUCT QUESTIONS

Can I get a product that is not shown on the website?

Our Special Order Services Department can help you find the right product to fit your needs. Special Order products are subject to minimum requirements and are non-refundable. Please contact one of our representatives at: 800-543-7344 in U.S. or 888-835-7925 in Canada or customerservice@hubert.com


Can I get a sample?

Depending on availability, we will be more than happy to send you a sample. Call 1-877-276-7773 in the U.S. or 1-888-835-7929 or email at customerserivice@hubert.com to check availability.


How are Products and Product Specifications listed?

Unless otherwise stated, product dimensions are expressed in imperial measurements (inches, feet, lbs., etc.). Metric conversions are available upon request by calling 1-877-276-7773 in the U.S. or 1-888-835-7929 in Canada or e-mail customerservice@hubert.com.

Photography techniques can sometimes affect the perceived size of an item, so please be careful to check the written product specifications for accurate measurements. Specifications sheets are also listed on our website for certain products via a blue link below additional resources which is located beside the product specifications; you will require Adobe software to open the specification sheet.


How do I look for a product on Hubert's website?

There are three ways to search for products on our website :

  • Keyword Searches and Stock Number Searches display items that most closely match the entered word, number or phrase.
  • Home page, below the banner, there is a list of the different departments, once you click on one of them, it will provide you with all the results for that particular category
  • Additionally, you can locate products using the navigation menu found on the top left margin of every page. The navigation menu allows you to drill down from broad departments to more narrow ranges of products within a category based on product functionality.

ORDERING QUESTIONS

How do I use the Quick Order Form?

Enter the desired item numbers and quantities into the appropriate fields on the form. When all products to be ordered have been entered, you can use the Add To Cart button or your enter key to submit the items. The items will be added to your shopping cart. You may choose to view the shopping cart, place the order (check out), or continue shopping.

NOTE: We will let you know if an item number that you entered does not match our inventory. Please verify the stock number and re-enter it. Contact customer service 1-877-276-7773 in the U.S. or 1-888-835-7929 in Canada or customerservice@hubert.com if you have any questions.

NOTE: An interim page will be displayed if there is insufficient inventory to fill your order. After reviewing your order and making any necessary changes, select the Add To Cart button once again.


How do I proceed when an item is unavailable but listed in the catalogue?

If you are trying to purchase an item and a pop-up is stating that the item is unavailable, please connect with customer service at 1.888.835.7929 or customerservice@hubert.com; one of our representatives would be more than happy to assist you in finding an equivalent item that will meet your needs.


How do I view Hubert products online?

For questions about how to use the site, our products, or your account, call 1-877-276-7773 or e-mail customerservice@hubert.com between 7 a.m. and 8 p.m. ET, Monday - Friday


What are the advantages of being a registered user?

When making your first online purchase, you will be asked to register. This one-time registration will make all your future purchasing faster and easier.

When checking the status of your order your customer number will be prefilled saving you time.

You have access to your personal Web purchase history allowing you to quickly locate previously ordered items, check past purchase totals or order frequency.

Placing your order is simplified because your shopping cart defaults to the last Shipping and Billing Addresses you used but you can use alternative addresses when you want to.


How do I place my order?

Firstly, if you have changed quantities or deleted any items from your shopping cart, click the Recalculate button. Then follow these easy steps:

  • Login In or Register to obtain a User Id
  • Select Your Method of Payment
  • Complete and Verify Your Customer Information
  • Complete and Verify Your Shipping And Billing Information
  • Review and Submit Your Order

You will receive an order confirmation number. Please retain this number for your records. This is the number you will need to check your order status and for any other communication regarding your order.


Is there a minimum order?

No. Every order -- whether it's $50 or $500 -- is as important to us as it is to you.

In Canada, we don’t have a Small Order Fee but Freight will be assessed at 13% of the Merchandise total or a minimum fee of $15.00.


How do I check my shopping cart?

The contents of your shopping cart can be viewed at any time by clicking the cart at the top right of the pages on our website
()

There are a number of options displayed with the Shopping Cart:

  • Change order quantities (be sure to use the Recalculate button!)
  • Removing any items from your order
  • Your sales tax and shipping charges
  • Apply for a Hubert Billing Account
  • Enter offer codes to receive special discounts
  • Proceed To Checkout.

We Are Here To Help You

If you have any questions, please use any one of the ways below to get in touch with us. Thank You

Chat with us
Mon – Fri 8am – 9pm ET
Email Us
Your Questions or Comments.
Toll Free 1.877.276.7773
Mon – Fri 7am – 8pm ET